Question 1

How do I activate my software key?

Accepted Answer

Download and install the software from the official manufacturer website. During setup, enter the activation key exactly as it appears in your email. For Windows, go to Settings → System → Activation and click 'Change product key'. For Office, the activation wizard appears on first launch.

Question 2

I didn't receive my key. What should I do?

Accepted Answer

First, check your spam or junk mail folder — our emails sometimes land there. If it's been more than 30 minutes since your purchase and you still can't find it, contact us at support@keyversely.com with your order number and we will resend it immediately.

Question 3

Is my key genuine?

Accepted Answer

Yes. All licenses sold by Keyversely LLC are genuine and sourced through verified distribution channels. We are a recognized partner on the Microsoft Commercial Marketplace, which confirms our legitimacy as a software retailer.

Question 4

Can I use my key on multiple devices?

Accepted Answer

It depends on the license type. Most standard licenses (Windows Home, Windows Pro, Office Home & Student) are for a single device only. Volume or multi-device licenses will be clearly labeled. If you are unsure, check the product description or contact us before purchasing.

Question 5

Which Windows versions are compatible?

Accepted Answer

Each product listing specifies the compatible Windows version. Windows 11 keys require a PC that meets Microsoft's Windows 11 hardware requirements (TPM 2.0, Secure Boot, compatible CPU). Windows 10 keys work on any PC running Windows 7 or later. Always check your device specs against the product requirements before purchasing.

Question 6

How do I request a refund?

Accepted Answer

Email support@keyversely.com with your order number, the product purchased, and a description of the issue. If your key doesn't work, was already used, or you received the wrong product, we will replace it or refund you within 24 hours.

Question 7

I received the wrong product. What happens now?

Accepted Answer

That's entirely our mistake and we will fix it immediately. Email us at support@keyversely.com with your order number and what you received versus what you ordered. We will send the correct key right away or issue a full refund.

Question 8

How do I contact support?

Accepted Answer

You can reach us by email at support@keyversely.com or by phone at (307) 785-6160. Our team is available Monday through Friday, 9:00 AM to 6:00 PM ET. We respond to every message within 24 hours.

Help Center

📦 Your Order & Delivery

🔑 Activating Your Key

🛡️ Trust & Authenticity

💳 Refunds & Returns

💬 Contacting Support

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