Help Center

How do I place an order?

Browse our products, add what you want to your cart, and checkout. You'll need to provide your email address and payment info. Once payment clears, we'll email your license key.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express), debit cards, and PayPal. All payments are processed securely through our payment provider.

Is it safe to enter my credit card info?

Yes. We use SSL encryption and don't store your full credit card details on our servers. Your payment is processed by a PCI-compliant payment processor.

Why was my payment declined?

Common reasons: insufficient funds, card expired, billing address doesn't match what your bank has on file, or your bank flagged it as suspicious. Try again or contact your bank. If you keep having issues, email us.

Can I pay with cryptocurrency?

Not currently. We only accept traditional payment methods listed above.

When will I receive my license?

Usually within a few minutes to a few hours after payment. During busy times or weekends, it might take up to 24 hours. Check your spam folder if you don't see it.

I haven't received my license yet. What do I do?

First, check your spam/junk folder. Still nothing? Email us at support@keyversely.com with your order number. We'll resend it or figure out what went wrong.

I entered the wrong email address. Can you resend it?

Yes, but we'll need to verify you're the actual buyer. Email us with your order details, payment confirmation, and the correct email address. We'll send it to the right place.

What if I accidentally delete the email with my license?

No worries. Email us with your order number and we'll resend your license key.

My product key isn't working. What should I do?

Before panicking, try these:

• Double-check you typed it correctly (no spaces, exact characters)
• Make sure you're installing the right version (Home vs Pro, 32-bit vs 64-bit)
• Try the online activation instead of phone activation
• Restart your computer and try again

Still not working? Email us with the exact error message you're seeing and your order number. We'll help troubleshoot or replace the key if it's actually defective.

Can I use the same key on multiple computers?

Depends on the license type:

• OEM licenses: No. One device only, can't be transferred.
• Retail licenses: Usually one device at a time, but can be transferred if you deactivate it on the old device.
• Volume licenses: Depends on the specific license terms.

The product page will tell you which type you're buying.

How do I activate my software?

Basic steps (varies by product):

1. Install the software (download from Microsoft if needed)
2. Open the software and look for "Activate" or "Enter Product Key"
3. Type in your product key exactly as provided
4. Follow the on-screen instructions

We'll include specific activation instructions with your license delivery email.

Where do I download the software?

Download directly from Microsoft's official website. We'll include the download link in your delivery email. Never download Microsoft software from sketchy third-party sites.

My license says it's already in use. Why?

This shouldn't happen with our new licenses. If it does, email us immediately with the error message. This could indicate a problem on our end, and we'll replace the key.

Can I upgrade from Home to Pro with my key?

No. A Home license key only works for Home edition. If you need Pro, you'll need to purchase a Pro license separately.

Can I get a refund?

It depends. We CAN refund if:

• We sent you the wrong product
• The key doesn't work and it's actually our fault
• We didn't deliver anything at all
• You were charged twice by mistake

We CAN'T refund if:

• You already activated the license
• You bought the wrong product by mistake
• You changed your mind
• You don't like the software
• Microsoft deactivated it because you violated their terms

How do I request a refund?

Email support@keyversely.com within 7 days of purchase. Include your order number and explain what's wrong. If it's a valid refund reason, we'll process it within 5-10 business days.

I bought the wrong product. Can I exchange it?

If you haven't activated the key yet, email us right away. We might be able to swap it for the correct product. Once it's activated, we can't exchange it.

Are your licenses genuine?

Yes. Every license we sell is an authentic Microsoft license. We don't sell pirated, cracked, or counterfeit software. All our keys are sourced through legitimate channels.

What's the difference between OEM and Retail licenses?

OEM (Original Equipment Manufacturer):

• Tied to one specific device permanently
• Can't be transferred to another computer
• Usually cheaper
• Support from hardware manufacturer, not Microsoft

Retail:

• Can be transferred to different devices (one at a time)
• Direct support from Microsoft
• More flexible, usually more expensive

Will my license expire?

Most perpetual licenses (like Windows or Office 2021) don't expire - they're yours forever. Subscription products (like Microsoft 365) are different and renew periodically. The product page will clearly state if it's perpetual or subscription-based.

Do I get free updates?

Depends on the product. Windows licenses typically get security updates and minor patches. Office perpetual licenses don't get new features but do get security updates. Subscription products get everything. Check the product description for details.

Which version of Windows do I need?

Windows Home: Good for personal use, gaming, basic stuff.
Windows Pro: Includes business features like BitLocker encryption, Remote Desktop, domain joining. Get this if you need work features or more control.

Do you provide technical support?

We help with license activation issues and delivery problems. For actual software problems (crashes, bugs, how-to questions), contact Microsoft support directly - they're the experts on their software.

The software isn't working properly. Can you help?

If it's an activation or licensing issue, yes. If it's a bug or compatibility problem with the software itself, that's Microsoft's area. We can point you to Microsoft support resources.

How do I contact Microsoft support?

Visit support.microsoft.com or call their support line. Make sure you have your product key handy.

Do I need to create an account to buy?

Currently, no. You can checkout as a guest. You just need a valid email address to receive your license.

Is my personal information safe?

Yes. We use SSL encryption, don't store full credit card details, and don't sell your data to anyone. Check our Privacy Policy for full details.

What do you do with my email address?

We use it to send your license and order confirmations. We won't spam you with marketing emails unless you specifically opt in.

Do you offer volume discounts?

Maybe. If you're buying a large quantity (10+ licenses), email us at support@keyversely.com and we'll see what we can do.

Can I get an invoice?

Yes. Email us with your order number and we'll send you a proper invoice with all the details your accounting department needs.

Do you offer business licenses?

Yes, when available. Check our product catalog or email us with your specific business licensing needs.